Shipping policy

Shipping & Returns Policy

Shipping Policy

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has shipped.

Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout. Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days

Please note that delivery delays can occasionally occur due to carrier issues.

Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery.

Shipping Locations
We currently ship within the United States. For international shipping inquiries, please contact us directly.

Returns & Refunds Policy

Return Window
You have 30 days from the date of delivery to request a return.

Eligibility for Returns
To be eligible for a return:

  • Item must be unused and in the same condition you received it
  • Item must be in its original packaging
  • Proof of purchase is required

Non-Returnable Items
The following items cannot be returned:

  • Gift cards
  • Final sale items
  • Personalized or custom products

Return Process
To start a return, please contact us at [your email address]. If your return is approved, we will provide instructions on how to send your item back.

Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds
Once we receive and inspect your return, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at [your email address].

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will work quickly to resolve it.

Contact Us

If you have any questions about shipping or returns, please contact us at:
Email: admin@ctsainc.com